SHIPPING & RETURNS



SHIPPING POLICY

Every Treehouse elixir has been lovingly concocted, blended and bottled in micro batches for optimum potency and freshness. Because of this, it may take up to 5 working days to process your order. Please allow up to 10 days to receive an order.

Stanleys Coffee is not responsible for any customs charges, additional duties, taxes, fees or delays on packages dispatched outside of the United Kingdom. We unfortunately cannot offer returns or refunds for packages held at customs, which are issues beyond our control. Please note that international orders may take up to four weeks to arrive. Because of this, we suggest becoming familiar with your own local import policies prior to ordering.


RETURNS POLICY / ORDER ISSUES

We are fully committed to our customer satisfaction. If you are unhappy or dissatisfied with your purchase we will of course offer a refund or exchange within 14 days of purchase. Please email us hello@stanleyscoffee.com with a written notice of cancellation and return the item(s) to us in their original, unopened and unused condition. Kindly note, we are not responsible for return shipping costs.

We cannot accept returns without prior email notification.

If you receive a damaged or faulty product, please email us within 48hrs hello@stanleyscoffee.com and we will merrily replace it.

Please send return parcels and faulty goods to:
Stanleys Coffee
816 E 234th Street
Bronx, NY 10466

Once we have received your return we will contact you.

Please ensure your parcel is sent by trackable local or international courier. Items lost in transit will not be treated as returned.

If you receive a damaged item, contact us immediately at hello@stanleyscoffee.com. We will happily replace any item provided they are reported within 48 hours of delivery.

Please remember that all of our products are hand made in micro batches from wild crafted and 100% natural ingredients so from time to time the color, consistency and scent may very. You may on occasion find a tiny bit of plant matter. This is entirely safe and instead, we like to think this adds a little bit of magic to our batches.